Returns & Exchanges
At Scratch Decor, we want you to be completely satisfied with your fashion finds. If your purchase isn't a perfect fit, you can return or exchange unworn items with tags attached within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original fashion packaging.
Ship It Back
Drop off your package at any authorized carrier location. Please ensure the package is scanned to activate your tracking number.
Receive Your Refund
After our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing