Frequently Asked Questions
Everything you need to know about shopping with Scratch Decor
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on your location and local customs processing.
How can I track my package after it has been shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal.
Which payment methods do you currently accept?
Scratch Decor accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the correct size?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite well-fitting garments to ensure the perfect fit.
Are your products ethically sourced?
Yes, we prioritize ethical manufacturing. We partner exclusively with suppliers who adhere to fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.